Identification of Key Factors in Designing Mental Health Applications with a Focus on User Acceptance

Abstract

Objective: The aim of this study is to identify key factors in the design of mental health applications with a focus on user acceptance.

Methods and Materials: This research utilized a qualitative approach with thematic analysis. Data were collected through semi-structured interviews with 29 users of mental health applications in Tehran. Participants were selected from various age and gender groups and had experience with these applications. Data were analyzed using Nvivo software, and theoretical saturation was applied to ensure completeness of the data.

Findings: The results of this study revealed that three main factors influence the acceptance of mental health applications: individual user characteristics, application design features, and social and cultural influences. Users with previous positive experience with applications, especially those experiencing stress and anxiety, were more inclined to use these tools. Features such as ease of use, data security, and customization in application design were also crucial factors in user acceptance. Furthermore, social and cultural influences, particularly in more traditional communities, played a significant role in the acceptance of these applications.

Conclusion: This study shows that the acceptance of mental health applications depends on a combination of individual factors, application design, and social and cultural influences. To better design these applications, attention to these factors, as well as employing cultural and social strategies for their wider acceptance, is essential.